We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. If you ordered your items with free delivery we count the shipping cost as 20 EUR.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@felvarrom.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@felvarrom.com
In the case you don’t like what you received please feel free to send it back to our address. You have a 60 days period for return without any question.
Return address:
László Szabó e.v.
Leányfalu
Gyulai Pál utca 24
2016
Hungary
We will refund your item price after got the package within 15 workdays or you can choose other product(s).
It would be great to expect returning orders, so please write a mail before send it back to info@felvarrom.com with your order number! (And if it’s not a secret please share some info about the big WHY?!)
And the compulsory legal text:
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the material manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 60 days after delivery
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 15 of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@felvarrom.com.
Refunding of Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Product Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@felvarrom.com and send your item to: László Szabó 2016 Leányfalu Gyulai Pál utca 24 Hungary
Refund Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Refund Shipping Costs
To return your product, you should mail your product to: László Szabó 2016 Leányfalu Gyulai Pál utca 24 Hungary
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you ordered your items with free delivery we count the shipping cost as 20 EUR.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 10 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. Unless tracking we are not able to guarantee we will receive your returned item.
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