FAQ
About Felvarrom…
However strange it may be, we do have a philosophy and principles. We ride the bike everyday, even if it rains, blows or when you are just switching the air-condition. Our stuff is made for ourselves, we wear /use them. We try to use recycled materials when possible. We like doing this, and we believe that hand-made, unique stuff can become great alternatives to mass- production.
About the products…
1. How and what are the products made of? We try to work with recycled materials as much as possible. We use: chainlinks, bicycle tyres, recycled leather and metal. The bracelets, belts, keyrings and robots are all made individually and by hand . T-shirts and badges are manufactured, but of course all the designs are our own ideas.
2. How unique are the products? We wouldn’t be able to produce them in mass. There are some products of which we can only make one item, because of the feature of the used material. Recycled materials-by their nature- are only enough to create a limited number of stuff. The items requested in a special size and colour are obviously unique. The robots are simply unrepeatable.
3. So don’t I get the one, which is in the picture? We have unique products, we can’t go to the shop and buy 30 kilos of wornout tyre to create bracelets, so the answer is: no. We strive to produce similar ones, but we have product types instead. If there is something that we can’t produce in any variation anymore, we indicate that in the product description. If you manage to overtake us anyway, we will inform you in the confirmation e-mail.
4. How durable are our products? Under normal circumstances all our products are durable. We are wearing them as well.
5. How do I get to know what my bracelet/belt size is? If it is a bracelet wrap something smooth around your wrist (thread), roll it out and measure it. It is usually between 16-24 cm. Don’t allow for it, we will do that. If it’s a belt the easiest thing is to measure one of your existing belts and compare to that.
6.How can I find what I am looking for? If you know the name, simply type it in the search engine in the up-right corner. If you don’t then choose among the categories and subcateories on the left. It isn’t worth waiting for the opening page as the products appear randomly on that.
7. What if I want something else? Write a mail to info@felvarrom.hu , we can talk about it.
About ordering…
1. Why should I order only one item at once? Because we manufacture each item for unique size.
2. Until when can I edit my order? You can edit your order until we have posted it. (We send you an information e-mail on the day of posting). We send a confirmation e-mail, the deadlines will be modified of course.
3. When do I get my stuff? Usually we prepare and send them in a week. The exact deadline will be sent in the confirmation e-mail. From then on, it depends on you or the speed of delivery.
About payment…
1. How can I pay? You can choose among the payment methods below:
- PayPal: It is the easiest and the fastest. If you choose this option, you will get the PayPal account in the confirmation e-mail. We always wait for your money to arrive before posting your order.
- Cash On Delivery: You pay when you get the parcel from the delivery guy/postman. In this case you can only pay in cash in Hungary. Consider that it is more expensive.
- Cash: You can collect your stuff in Budapest and pay in cash at Bajnok Fixie and Single shop (1063 Budapest, Szív utca 11., Monday to Friday: 12:00-20:00, but: Thursday: 14:00-20:00).
2. VAT invoice? If you get your order delivered you will get a VAT invoice anyway, but if you collect it you will only get a receipt. If you need a VAT invoice when collecting, please indicate that in the comment box.
3. Why do I have to pay on PayPal in advance? You don’t pay in advance. You pay for what you have bought and we will send it. Full stop.
About delivery…
1. Where do we deliver? Anywhere in the world. Collecting is only possible in Budapest.
2. How much does the delivery cost and how long does it take? It depends on what and how much you order. The overall size and weight of the products determine if it is more practical and economical to send the prey by registered post or as a standard parcel. Prices of delivery given on the order surface apply to standard parcels up to 20 kgs. We always try to choose the most appropriate, cheapest and fastest method, if we can find something more appropriate we will inform you about it. The delivery time includes the manufacturing of the product as well, in case we don’t have it in stock. Should there be any delays because of the preparation of the loot, you will be sent an e-mail.
3. Methods of delivery? You can choose among the following:
- Delivery service: We have a contract with DPD Hungary Ltd. They deliver the goods to your home, we love them, although they are not cheap. You have to pay to see their fancy uniforms.
- Hungarian Post: We send registered parcels, well wrapped, you can get them at the post office.
- Collecting: The cheapest way, if you can collect your stuff at Bajnok Fixie and Single shop (1063 Budapest, Szív utca 11., Monday to Friday: 12:00-20:00, but: Thursday:14:00-20:00). In this case you always get a confirmation e-mail about the date you can come and get your order, and of course no delivery fee is charged.
4. What are the delivery fees? How long does it take for the parcel to arrive? Here is a chart about the possibilities (VAT included):
¹ We exclusively post parcels registered.
² It is an average delivery time! The delivery time may include the manufacturing of the product as well, in case we don’t have it in stock. Should there be any delays we’ll inform you about it via e-mail.
About cleaning…
Tyres always benefit from being creamed with an oily cream (blue Nivea) and polished witha smooth brush. You can treat the products made from inner tubes the same way. Stuff made of metal should not touch water, it they do wipe them with a cloth until they are dry. The oily cream is perfect for leather stuff, you should cream them from time to time. Inner tube belts can be washed at 30 degrees with your clothes whenever their edges get dirty, but snap the buckle off.
About the potential problems…
1. I don’t dare to order! We can’t do anything with this. Check out the wonderful photos in our Flickr gallery and like us on Facebook, and see: there are real people behind this website, who push the big black farmbike of Felvarrom. There you can get info about which market, event or flea market we will be selling at. If you don’t believe in ordering on the Internet, try our retaliers. Or come to a market where we personally sell, and where you can touch , try, buy and take them home. Be positiveand optimistic.
2. It doesn’t fit me! We bet you haven’t read the 5th point of the „About the products” part. If you have and we made a mistake we always solve it. We are not infallible either.
3. It is supposed to be a gift and I don’t know the size! Write an e-mail to info@felvarrom.hu. We will solve it.
4. I haven’t received my parcel: Unfortunatelly that has already happened. „We lost the parcel”. We made a complaint in every case and resent the loot.